30-Day Return Policy
We offer a 30-day return policy. You may request a return within 30 calendar days after receiving your item.
Return Eligibility
To be eligible for a return, the item should be in the same condition in which you received it, unworn or unused, with original tags and packaging where applicable. Proof of purchase or other valid purchase information may also be required.
How to Start a Return
To request a return, please contact us using the email address below before sending any item back. If your return is approved, we will provide a prepaid return shipping label and instructions for where and how to send the package.
Items returned without first receiving return authorization may be delayed or refused.
Return address: 2043 West Jorome Drive, Carrollwood, FL 33612, United States
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. We will review the issue and provide an appropriate resolution.
Non-Returnable Items
Certain categories may not be eligible for return, including:
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Perishable goods, such as food, flowers, or plants.
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Custom-made or personalized products.
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Personal-care or hygiene-sensitive products where applicable.
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Hazardous materials, flammable liquids, or gases.
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Sale or Final Sale items.
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Gift cards.
These exclusions do not limit any rights or remedies that cannot legally be excluded under applicable law. If you are unsure whether a particular item is eligible for return, please contact us before sending it back.
Exchanges
If you would like a different item, size, or variation, the fastest option may be to return the original item under this policy and place a separate order for the replacement after the return has been approved.
European Union 14-Day Cooling-Off Period
Where applicable law provides a statutory 14-day cancellation or cooling-off right for merchandise shipped to the European Union, eligible customers may exercise that right within the applicable period without providing a reason.
Any applicable statutory rights are subject to the conditions and exceptions established by the relevant law.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us for assistance.
Merchant Information
Business name: dripdrop
Trade name: DripDrop
Email: support@dripdrioder.shop
Phone: +1 (863) 736-6133
Physical and return address: 2043 West Jorome Drive, Carrollwood, FL 33612, United States.